Wednesday, June 5th, 10:30 am – 11:30 am
Intel’s Software and Services business requires both site emergency management and disaster recovery, and business restoration of global functions. Yet the operational contacts responsible for business continuity (BC) had little to no training and many other responsibilities, and most resisted the BC requests and struggled with the work. Through possibility thinking, we engaged the operational contacts to share the BC vision. We defined basic BC responsibilities and successfully engaged them to improve our BC readiness. They stopped saying “no” to the requests; stopped feeling overwhelmed at the needed work; and started to say “yes, I can” to closing the gaps. Attend this session to learn how to motivate a dispersed and disparate group to share the BC vision and how to facilitate BC work by deploying tools and BKMs to lower the burden.
Speaker bio: Ann Hepenstal, Intel